Sytner Group

The Customer

Sytner Group represents the world's most prestigious car manufacturers. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.

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The Commitment PACE®
This series of initiatives established:
  • core development training for all Sytner Group managers and potential managers
  • a structured process of performance assessment, coaching and action commitment
  • a clear, relevant and practical framework for personal development
  • a direct link between personal performance, team performance and business performance
    • The Context The overall development programme is structured as eight modules. Throughout these six themes of competence are consistently reinforced
  • Providing Powerful Leadership
  • Developing our People
  • Controlling Business Processes
  • Personal Effectiveness
  • Customer Focus
  • Managing Business Performance
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    The Commitment Managing Director Programme for Dealer Principals / Brand Managers / Franchise Managers. Core objective - To develop the entrepreneurial skills, business management acumen and inspirational leadership capabilities of dealer Managing Directors
    The Context By the end of the programme each Managing Director will have:
  • Clarified their personal vision for the direction of the dealership
  • Considered the clarity of their communication of business expectations and achievements throughout the dealership
  • Evaluated the focus / effectiveness of their dealership on the primary business success drivers, and identified improvement actions
  • Challenged their definition of their own role and personal
    • effectiveness in ‘taking the team and the business forward’
  • Clearly understood the dealer ‘levers of power’ - the fundamental drivers of dealer financial performance
  • Have evaluated the effectiveness of their relationships and working processes with their management team, and considered improvement strategies
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    Dave Hawkins